SunWiz, the foremost provider of information, data, and analytics on the Australian Solar Industry, has recently conducted a comprehensive study of customer reviews for all Australian solar companies. This was prompted by concerns that consumers could possibly be misled if they fail to take into account the context of reviews provided by solar installers.
The study revealed that 50% of solar companies in Australia had received a 5-star rating on Google reviews. This makes it very challenging to distinguish between good and excellent solar companies. It’s like trying to find a needle in a haystack.
What’s concerning is that a 4.2-star rating on Google reviews puts a solar installer in the bottom 17% of all installers. “A 4.2-star google reviews rating may be decent for a restaurant, but it’s it makes you one of the worst solar companies in Australia”, explained the study. This finding is alarming as it suggests that customers may be making risky choices when selecting a solar installer based on Google reviews alone.
Recognisng the challenges customers are facing in identifying the best solar retailer, SunWiz established the Best Rated Solar Retailer awards to help highlight the top performers in the industry.
The process involved gathering data from three commonly used review sites to ensure objectivity by considering only retailers with strong results across multiple platforms. A weighted average was then calculated to eliminate bias. It also excluded retailers with fewer than 100 reviews, to allow customers a short-cut to review the most popular companies.
Being recognised as one of the top-rated solar retailers by customers is an achievement that reflects the retailer’s unwavering dedication to delivering excellent customer service and top-notch products. It takes consistent commitment to surpassing customer expectations to achieve high ratings. Customers are more likely to rate a solar retailer highly if they receive dependable and efficient service, timely installation, and competitive pricing.
About Total Solar Solutions
Total Solar Solutions Australia is a reputable solar provider in Victoria. Established in 2012, they offer high-quality solar products, excellent workmanship, and customer service. Our success is based on our unwavering dedication to quality products and exceptional customer service. We are committed to providing the highest quality solar products available in Australia, with an emphasis on superior workmanship and excellent customer support. As a result of this dedication, Total Solar Solutions Australia was among the first companies in Victoria to earn the distinction of Clean Energy Council Approved Solar Retailer in 2016. In 2018, we were honoured to receive the “Most Quality LG Focused” LG solar dealer of the year award. With a team of experienced professionals, Total Solar Solutions Australia continues to be a trusted name in the solar industry.
What makes Total Solar Solutions different from others?
Total Solar Solutions Australia stands out from other solar providers for several reasons.
- Firstly, we have a strong customer focus and provide exceptional customer service, which is reflected in our excellent reputation and positive customer reviews.
- Secondly, Total Solar Solutions Australia only uses high-quality solar products, ensuring that our customers receive long-lasting and efficient systems.
- Additionally, we have been recognised for their commitment to quality and professionalism. We offer installation and advisory services for Residential and Commercial Solar Systems, EV Charging, Battery Storage, and Reclaim Heat Pump Hot Water.
We operate within a radius of approximately 50km from Bayswater, serving areas including Berwick, Box Hill, Cranbourne, Doncaster, Hawthorn, Healesville, Lilydale, Pakenham, Ringwood, Rowville, and Templestowe.
Our commitment to providing high-quality products and services ensures that customers can trust us to deliver the best solutions for their energy needs. Choose Total Solar Solutions for reliable and efficient solar installations. Our emphasis on good workmanship means that installations are completed to a high standard, ensuring maximum efficiency and longevity.
All of these factors combine to make Total Solar Solutions Australia a top choice for those looking to invest in solar energy.
*SunWiz is the foremost provider of information, data, and analytics on the Australian Solar Industry.