As solar energy continues to gain popularity in Australia, more homeowners and business owners are looking to install solar PV systems on their properties.
But, with so many solar panel systems and companies to choose from in the market, how do you decide which one to go with?
As we covered in our earlier blog article, there are many cheap solar deals available these days. How do you know when these offers are value for money or when you should turn away?
To help you make the best decision in picking the right solar solution, here are some great questions to ask the solar company before investing in the solar system.
Does the product manufacturer and/or supplier have an Australian presence?
When you invest in solar energy products, you intend to put your money into a long-term solution. The idea is to save you money in the long run, but that could be hard if you need to exercise a warranty several years into owning your solar product, only to find out the manufacturer or the supplier of parts to the solar company is no longer in business.
For this reason, it is important to determine if the solar company’s product supplier has an established presence in Australia in case you need to claim a warranty for a problem you run into. This gives homeowners peace of mind that even if something goes wrong, their solar company will be able to obtain the parts necessary for imminent repairs.
A solar company should be confident in their supplier and be willing to honour any customer warranty claims, even if the supplier is no longer available. However unlikely this event is, it’s good to have the confidence that your investment will be guarded.
Does the solar company have proof of their commitment to quality?
It would be unnerving to purchase anything of high value from a company that does not hold a high reputation of standing confidently by their products. It doesn’t exactly seem inviting to prospective consumers if the organisation does not have a good reputation for delivering quality products.
Checking if the company is approved by the Clean Energy Council is a great start, or find out if they are a Registered Electrical Contractor. These are good indications of them as an organisation that consistently deliver quality products to their customers. Another great step is to consult independent review sites such as Product Review, Google My Business, and Trustpilot, and check for former customer reviews.
Are they a well established solar company?
A business that has been around for a long time and has a wide customer base is one that has carved themselves a spot in the industry for a reason. The longer a solar company has been performing installation, the more knowledgeable and resourceful their setup and support systems are. It is also a good indication of how well they serve their customers and respond to warranty claims.
Does the solar company want to help you make the most informed decision for your home?
A solar company worth a homeowner’s time and money is one that wants to cater specifically to that homeowner’s needs. Everyone has different energy usage in their home, so it makes sense that everyone’s energy needs are different. A good solar company should take its time to investigate the home and roof layout, and evaluate the household energy consumption before tailoring a solution that is specific to the homeowner’s requirements.
What are the after-sales services the company offers?
A lot of customers have complained about being left alone after installation, not knowing who to contact when a problem arises. Check if the solar company offers any support for service and warranty issues, how easy it would be to contact them, and how quickly they could respond.
At Total Solar Solutions, we have been installing solar PV systems across Victoria since 2012, both residential and commercial systems. As a Clean Energy Council approved solar retailer since 2016, we are committed to installing only the best quality solar panels, and delivering top notch service to our customers.
To find the best solar solutions for your home or business, and to request a free quote, get in touch with us today.