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Solar Knowledge Base

Below are questions that you might have on solar power, solar inverters and solar system installation.

Does the price quoted include the meter and paperwork?

The price includes organising your meter changeover; however it doesn’t include the cost of the meter. This cost can vary depending on your retailer. The meter cost is a separate cost to the customer.

Once the system is installed is it generating electricity?

Once the electrical inspector has inspected the system and a CES is issued to your solar installer, he will turn it on for you. This now means you are generating electricity to use in your house.

We then complete the relevant documents and email to your electricity retailer, we will also cc you into these documents. Your retailer then raises a service order with your electricity distribution company, this may take up to three to eight weeks to re-configure your meter. Please contact your Electricity Retailer to check on information on their metering charges via their website or phone.

What is the meter for?

The meter is installed so that you can accurately measure how much power is used in your house and how much power is surplus that you feed back into the grid. Any power that is fed back into the grid you do get paid for by your electricity retailer. The rate which is paid varies depending on your state and whether you are eligible for a government feed-in tariff or not. Please check your electricity retailer for the feed-in tariff.

What type of invertors and panels do you use?

Please refer to our Residential Solar and Commercial Solar pages for information.

What are the warranties?

Total Solar Solutions Australia warranties a 5-year period on the performance & operation of the whole system & a 10-year workmanship of the installation. Inverters: The inverters come with a 5 or 10-year standard manufacturer’s warranty depending upon the make and module. Option to extend warranties will be at the customers cost and discretion. Refer to your quote/invoice for current warranties on inverters as these may change accordingly by the manufacturer. Panels: The PV modules come with a standard 25-year efficiency warranty. For performance warranties please refer to manufactures specifications and refer to our quote/invoice for current manufacturer’s warranties as these may change accordingly by the manufacturer.

What happens if I move house?

If you move house, you have two options:
Option 1: You can leave your system on the current home which will add to the market value when selling the property.
Option 2: You can move the system to your new home, this will incur a cost.

How do I maintain my solar panels?

Even though a solar power system has no working parts it is important to maintain them to ensure they are always working to their full potential. Ideally, a clean & maintenance check should be carried out every 12 months. Other than the fact a very few people are qualified to maintain their own system safely, and if the idea of getting on roof is daunting, please let us be of service to you.

We will carry out a thorough maintenance check of all components and wiring of the system including framing, solar panels, inverter and clean down all the panels to ensure they are working at their full capacity. Contact us on 0433465919 Reece, 9729-0894 Office or email: enquiry@totalsolarsolutions.com.au to arrange a maintenance schedule

Do I need to have a pitched roof for solar?

You can have solar on a flat roof or a pitched roof. If you do have a flat roof you are looking at additional costs. This can be discussed with me on site.

What are the best weather conditions?

The best weather conditions are sunny but cool.

What happens in rain and fog?

It doesn’t have to be sunny for your panels to work because it’s the UV rays that are used by the system. In heavy fog or overcast day it may just produce 25-30% of what it normally would.

If new technology is realised, will it make my system obsolete?

If the system has been sized properly to meet the electricity needs of your home, new technologies will not offer any advantages. Just like buying a car 5 yrs ago it’s still doing the job just a little out dated.

What size solar system do I need?

This all depends on various factors, such as roof size and the cost of your electricity bill. It also depends on what you would like to gain out of your solar system.

If the power goes out, will my solar system keep making energy?

No for safety your solar system will automatically be turned off and reset when the grid power is restored.

Is my solar system covered under my house insurance?

It won’t be automatically included. You will need to call your insurance company and let them know that you have installed a solar system so they can add it to your policy.

Does the mounting system allow airflow under the panels to help them cool off?

It is essential that air flows underneath your panels to cool and optimise power output. Our rails and mounting systems are made out of anodised aluminium therefore they won’t rust or corrode and are very strong.

How many systems have you installed?

Total Solar Solutions have installed over a 600 systems across Australia, these included residential, commercial.

What happens to solar in hail?

All panels that we solar use are tested to Australian standards and do remain fine during a hail storm.

When will my meter be changed?

Once your system is installed, you have approx. a 2 week wait for your system to be inspected by a Licensed Electrical Inspector. We then contact your electricity retailer and distributor for them to change the meter over. This normally takes them 4 weeks approx.

How long until installation once deposit is paid?

You normally look at a 3-4 week turnaround for installation.

How long does an installation take?

It all depends on the size of the system:
If the size system is between 1.5kW and 2.5kW it can take approx. 4 hours
If the size of the system is between 3kW and 5kW it normally takes 8-12 hours approx.

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